Support

Write to us

E-mail support@kadmo.ai with a question about your account, an agent, a run or one of our integrations. You need no account of ours to write, and a person on our team reads every message.

To talk it through instead, book a meeting. A security finding goes to info@kadmo.ai, the contact our security.txt names.

From inside the app

Signed in, choose Report a bug, the warning sign beside your e-mail address at the foot of the sidebar, or beside Settings when the menu runs along the top: it opens an e-mail to our team at info@kadmo.ai with its subject filled in. If you cannot sign in, write from the address your account uses, so we can find it.

What to include

The more of these a message carries, the fewer questions we send back:

• your account, and the workspace the problem is in
• a link to the job, run, ticket or goal, copied from the app
• what you expected, what happened instead, and roughly when
• a screenshot, or the recording of the job where it has one
• never a token, a key or a password: we will not ask for one

When we answer

We answer every request within two business days, Monday to Friday, Berlin time. A fault that stops several accounts at once comes first.

Look it up

Most questions about setting Kadmo up have an answer in the docs: start with Getting started, and for Jira, GitHub, Slack and the other tools, Integrations. What changed lately is under Releases.

Your data

We use what you send us only to answer it, as section 5 of our privacy policy describes. To see, correct or erase what we hold about you, write to legal@kadmo.ai. Who we are stands in the imprint.